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MANDM123
Level 2
August 19, 2025
Question

delivery summary report

  • August 19, 2025
  • 2 replies
  • 377 views

I have a email delivery that is showing as sent in logs for an email address, I also checked in profile and see a sent event for that DM associated with that same email.


when I checked delivery summary report and use the correct date filter, it shows the sent count as zero.

 

can someone please help.

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
August 19, 2025

@mandm123 If it was a proof logs show “Sent”, but the Delivery Summary = 0 (expected). How long did you wait to see the report? Also, check the reporting technical workflow to verify whether it's running or not.

https://experienceleague.adobe.com/en/docs/campaign-standard/using/administrating/application-settings/technical-workflows

Thanks, Sathees
Jacinda E
Community Manager
Jacinda ECommunity Manager
Community Manager
January 20, 2026

Hi ​@MANDM123 - just following up on this older inquiry - did the answer shared here help you solve your issue? If so, please consider selecting a best answer to close out the thread and to help anyone else experiencing something like this find an answer 🙏

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