Deliveries not sent out because of quarantined emails | Community
Skip to main content
P
priyankah586599
Level 4
May 3, 2018
Solved

Deliveries not sent out because of quarantined emails

  • May 3, 2018
  • 1 reply
  • 1578 views

Hi,

The delivery rate is very low, for the reason being email addresses are quarantined.But when I actually look into any of the recipient record, I don't see any "No longer contact" checked. Can you please help? What could be the reason?

Regards,

Priyanka

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by vraghav

Hi Priyanka,

Quarantine records are present under Non deliverables and bounce management section. You can locate it here

Search for the email address or the mobile number and you will be able to understand why the address is in quarantine.

Regards,
Vipul

1 reply

vraghav
Adobe Employee
vraghavAdobe EmployeeAccepted solution
Adobe Employee
May 4, 2018

Hi Priyanka,

Quarantine records are present under Non deliverables and bounce management section. You can locate it here

Search for the email address or the mobile number and you will be able to understand why the address is in quarantine.

Regards,
Vipul

Terms & ConditionsAccessibility statement

Loading footer...