Skip to main content
SG1997
December 9, 2022
Répondu

Data Deletion in Adobe Campaign Standard

Hi All,

 

We have a few contact history records to delete from ACS broadlog/trackinglog/exclusionLog is that possible? In Classic this was handled easily, I couldn't find any delete option for these OOTB tables. Anyone with similar experince.

Ce sujet a été fermé aux réponses.
Meilleure réponse par bisswang

Unfortunately there is no official way to delete these records via a workflow.

These items are fully managed by ACS and are not supposed to be modified/deleted by customers (deleting them is theoretically possible but would also lead to discrepancies in reporting).

 

If there are important reasons to do so, best would be to raise a ticket with the Adobe support.

4 commentaires

SatheeskannaK
Adobe Champion, Community Advisor, UG Leader
SatheeskannaKAdobe Champion, Community Advisor, UG Leader
Adobe Champion, Community Advisor, UG Leader
December 9, 2022

Hi @sg1997,

 

Have a look at the privacy requests and see if that helps anything on what you're looking to delete contact data.

https://experienceleague.adobe.com/docs/campaign-standard/using/getting-started/privacy/privacy-requests.html?lang=en

 

Thanks!

Thanks, Sathees
    SG1997Auteur
    December 9, 2022

    Thanks i indeed checked that, however then we would need a namespace for broadlog, trackinglog which would again need a target mapping to be created on them. Am i correct because the OOTB email namespace is on customer(/recipient).

    SatheeskannaK
    Adobe Champion, Community Advisor, UG Leader
    SatheeskannaKAdobe Champion, Community Advisor, UG Leader
    Adobe Champion, Community Advisor, UG Leader
    December 9, 2022

    Yes, default namespace (recipient email) will take care of deleting records from broadlog/tracking log. If you're using any other field on the OOTB recipient resource or custom resource then you will have to setup new namespace containing target mapping.

    Thanks, Sathees
      Adobe Employee
      bisswangAdobe EmployeeRéponse
      Adobe Employee
      December 12, 2022

      Unfortunately there is no official way to delete these records via a workflow.

      These items are fully managed by ACS and are not supposed to be modified/deleted by customers (deleting them is theoretically possible but would also lead to discrepancies in reporting).

       

      If there are important reasons to do so, best would be to raise a ticket with the Adobe support.

        Conditions d'utilisationAccessibility statement

        Loading footer...