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SG1997
December 9, 2022
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Data Deletion in Adobe Campaign Standard

  • December 9, 2022
  • 2 replies
  • 1697 views

Hi All,

 

We have a few contact history records to delete from ACS broadlog/trackinglog/exclusionLog is that possible? In Classic this was handled easily, I couldn't find any delete option for these OOTB tables. Anyone with similar experince.

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Best answer by bisswang

Unfortunately there is no official way to delete these records via a workflow.

These items are fully managed by ACS and are not supposed to be modified/deleted by customers (deleting them is theoretically possible but would also lead to discrepancies in reporting).

 

If there are important reasons to do so, best would be to raise a ticket with the Adobe support.

2 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity Advisor
Community Advisor
December 9, 2022

Hi @sg1997,

 

Have a look at the privacy requests and see if that helps anything on what you're looking to delete contact data.

https://experienceleague.adobe.com/docs/campaign-standard/using/getting-started/privacy/privacy-requests.html?lang=en

 

Thanks!

Thanks, Sathees
    S
    SG1997Author
    December 9, 2022

    Thanks i indeed checked that, however then we would need a namespace for broadlog, trackinglog which would again need a target mapping to be created on them. Am i correct because the OOTB email namespace is on customer(/recipient).

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity Advisor
    Community Advisor
    December 9, 2022

    Yes, default namespace (recipient email) will take care of deleting records from broadlog/tracking log. If you're using any other field on the OOTB recipient resource or custom resource then you will have to setup new namespace containing target mapping.

    Thanks, Sathees
      B
      Adobe Employee
      bisswangAdobe EmployeeAccepted solution
      Adobe Employee
      December 12, 2022

      Unfortunately there is no official way to delete these records via a workflow.

      These items are fully managed by ACS and are not supposed to be modified/deleted by customers (deleting them is theoretically possible but would also lead to discrepancies in reporting).

       

      If there are important reasons to do so, best would be to raise a ticket with the Adobe support.

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