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kenjit2993550
kenjit2993550
Level 2
July 16, 2018
Respondido

Count of Message prepared greater than ISSUE

  • July 16, 2018
  • 5 respostas
  • 9450 Visualizações

Hi Everyone,

I have an issue while sending a campaign, the workflow errors with the following message.

DLV-490023 The count of message prepared (1007) is greater than the number of messages to send (999). Please contact support.

Has anyone ever encountered this issue?

Kenji

    Este tópico foi fechado para respostas.
    Melhor resposta por kuthiala_ananya

    Hello kenjit2993550​

    This error indicates that the result of the personalization step of the delivery is targeting more recipients than the initial target. This may happen when you have several personalization possibilities for a contact. For example you are using purchase amounts for a given product. You expect that there is only one purchase of this product per contact but there are several in the database. In this case the system will create one message per record.

    You should check your personalization definition and ask the administrator to check database integrity.

    Hope this helps !!!

    Regards,

    Ananya Kuthiala

    5 Respostas

    kuthiala_ananya
    Adobe Employee
    kuthiala_ananyaAdobe EmployeeResposta
    Adobe Employee
    July 16, 2018

    Hello kenjit2993550​

    This error indicates that the result of the personalization step of the delivery is targeting more recipients than the initial target. This may happen when you have several personalization possibilities for a contact. For example you are using purchase amounts for a given product. You expect that there is only one purchase of this product per contact but there are several in the database. In this case the system will create one message per record.

    You should check your personalization definition and ask the administrator to check database integrity.

    Hope this helps !!!

    Regards,

    Ananya Kuthiala

      kenjit2993550
      kenjit2993550Autor
      Level 2
      July 25, 2018

      Hi Ananya,

      Your answer was very helpful.

      I solved the issue by including duplicates in the "to" section of the delivery.

      Thanks a lot for your help.

      Kenji Tsuchiya

        S
        sidheshwarc5116
        Level 3
        April 30, 2019

        Hi,

        Can you please help me how did you resolve this issue ? I am using a Direct Mail Component to generate a file and I am getting this error. Not sure what personalization direct mail component is applying.

        The count of message prepared (80628) is greater than the number of messages to send (6719). Please contact support.

        Thanks

        Sid

        DavidKangni
        Community Advisor
        DavidKangniCommunity Advisor
        Community Advisor
        May 1, 2019

        That means one the the fields used in your personnalization can have multiple values. I mean it can be a 1-n link with your profile table

        Thanks

        David

        David Kangni
          AdrianESanchez
          AdrianESanchez
          Level 2
          April 14, 2023

          Thank you @kuthiala_ananya and @davidkangni,

           

          I had the same error and the count was wrong due to the exclusion caused by a typology rule:

           

          The error message was: The count of message prepared (0) is less than the number of messages to send (1). Most likely there is an issue with an outer join used to load personalization information.

          And the cause ocurred before: Applying SQL based rule '....' : 1 recipients(s) excluded in 0.0s.

           

          Regards.

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