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vikashg34827223
Level 2
October 21, 2019
Solved

Control back to CRM(MSDynamics)

  • October 21, 2019
  • 2 replies
  • 4329 views

Hi,

We are planning to build a solution for our client where we develop an Integration between ACS and MsDynamics. The user in MsDynamics should be able to get into the ACS on click of a button and then send an email from ACS. After he has sent the email, the control should go back to CRM automatically. Below is the expected solution design. Need some insight on how the control can go back to CRM from ACS.

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    Best answer by Jyoti_Yadav

    Hi,

    Instead of letting them login to Adobe Campaign, you can use below approach:

    1) Create a javascript which will be called as webservice call via SOAP.

    2) Within your javascript, trigger your workflow which will sent out delivery to required customers.

    3) You can also pass dynamic variables to your workflow.

    Thanks.

    2 replies

    Jyoti_Yadav
    Jyoti_YadavAccepted solution
    Level 8
    October 22, 2019

    Hi,

    Instead of letting them login to Adobe Campaign, you can use below approach:

    1) Create a javascript which will be called as webservice call via SOAP.

    2) Within your javascript, trigger your workflow which will sent out delivery to required customers.

    3) You can also pass dynamic variables to your workflow.

    Thanks.

      M
      maximea16794576
      Level 2
      January 22, 2020

      Bonjour,

       

      Vous pouvez mettre en place des messages transactionnels directement dans ACS. Il suffit d'envoyer la requête API (CRM dynamics > ACS) pour envoyer automatiquement l'email avec les informations au client. Il suffira d'un simple clic pour générer l'envoi de la campagne. 

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