Client console - Error: The error is due to a malformed input token... | Community
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marcinkacz
marcinkacz
Level 3
November 8, 2017
Solved

Client console - Error: The error is due to a malformed input token...

  • November 8, 2017
  • 4 replies
  • 4506 views

Hi All,

We have set new instance of Adobe Campaign (v7). I downloaded and installed v7 console on my laptop. I was able to finish installation process although I don't have admin rights. Unfortunately something is wrong. I saw error message below, when I was trying to log in.

Have you ever seen this error? Maybe you know the solution?

Thank you,

Marcin

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Best answer by ShrawanSaxena-1

This error usually comes when there is any issue while building a security context between the client application and a remote peer.

http://msdn.microsoft.com/en-us/library/windows/desktop/aa375505(v=vs.85).aspx)

You can check on below points to see if that helps

1- Check if IP through which you are accessing is white-listed

2- Clear the local cache(IE etc) and try again

3- Check with you network security team if there is any rule(proxy or other) which is resulting to error

4- Uninstall and install the console again

4 replies

ShrawanSaxena-1
Adobe Employee
ShrawanSaxena-1Adobe EmployeeAccepted solution
Adobe Employee
November 12, 2017

This error usually comes when there is any issue while building a security context between the client application and a remote peer.

http://msdn.microsoft.com/en-us/library/windows/desktop/aa375505(v=vs.85).aspx)

You can check on below points to see if that helps

1- Check if IP through which you are accessing is white-listed

2- Clear the local cache(IE etc) and try again

3- Check with you network security team if there is any rule(proxy or other) which is resulting to error

4- Uninstall and install the console again

    ShrawanSaxena-1
    Adobe Employee
    ShrawanSaxena-1Adobe Employee
    Adobe Employee
    November 17, 2017

    Hi Marcin,

    Any update on this ? Did you manage to resolve the issue ?

    Thanks

    Shrawan

    marcinkacz
    marcinkaczAuthor
    Level 3
    November 20, 2017

    Yes, I did. It was my company's firewall issue.

    Thank you very much for your advices, Shrawan.

      ShrawanSaxena-1
      Adobe Employee
      ShrawanSaxena-1Adobe Employee
      Adobe Employee
      November 20, 2017

      Hi Marcin,

      Good to hear that issue is resolved now . I would request you to mark as helpful/correct answer, if your query has been answered, so that others can benefit.

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