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mmbb110
Level 9
October 6, 2020
Solved

CCPA

Can someone please let me know how much time a CCPA delete or access request generally should take to complete?

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PM8Accepted solution
Adobe Employee
October 8, 2020

When a consumer sends a request to business, the obligation is complete the request and return response to the consumer within 45 days. Means end to end flow needs to be completed within 45 days. Can be extended under certain circumstances. Details here

Hence, applications are required to execute this keeping enough buffer for business (receiving request and returning response). In ACS, internal SLA which is much lower to complete the request, giving enough time to the business to return the response to end consumer. Depending on the number of requests, it takes couple of days* to return the response once request enters the queue.

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11 replies

Ayushman_Singh
October 6, 2020

Businesses have 45 days to respond to a request (which may be extended by an additional 45 period in certain circumstances).

 

This is last updated till 4/6/2020.

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mmbb110Author
Level 9
October 6, 2020
Hi, actually I am looking for the time taken when I submit the CCPA request via Adobe service UI or API.
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Adobe Employee
PM8Adobe EmployeeAccepted solution
Adobe Employee
October 8, 2020

When a consumer sends a request to business, the obligation is complete the request and return response to the consumer within 45 days. Means end to end flow needs to be completed within 45 days. Can be extended under certain circumstances. Details here

Hence, applications are required to execute this keeping enough buffer for business (receiving request and returning response). In ACS, internal SLA which is much lower to complete the request, giving enough time to the business to return the response to end consumer. Depending on the number of requests, it takes couple of days* to return the response once request enters the queue.

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    mmbb110Author
    Level 9
    October 9, 2020
    Thank you @pm8 This is helpful, the only concern that I have is regarding my test CCPA request which I submitted for my email, I submitted two request for different emails, The access request got completed, but the delete request is still in processing state since 10 days now. does it take that long? I am using Profile and campaign for the include in the request and there are no other jobs in queue either. is there a OOB workflow to handle such request in Adobe. please let me know.
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