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A
ariela_dm
April 20, 2018
Solved

Can not Connect to Adobe Campaign

  • April 20, 2018
  • 7 replies
  • 9552 views

Hello,

I can not log into Adobe Campaign.

Especially, when i click on the connection link I get the following error message:

After clicking on the Ok button on the above pop up the connections tree is displayed and i can select the connection that i want to use.

Next, i add my log in credentials and every time that i click on the log in button I get one of the following errors:

Do you know how I could fix this issue?

Thank you

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Best answer by ShrawanSaxena-1

You  can try again after clearing hard and soft cache and see it that helps

Adobe Campaign Help | How to perform Soft and Hard Cache Clear when the issues are Machine-specific or User-specific

7 replies

ShrawanSaxena-1
Adobe Employee
ShrawanSaxena-1Adobe Employee
Adobe Employee
April 20, 2018

Usually such errors are related to IP through which you are tying to access is not present in white-listed zone.

Just check if anybody else who is accessing from same location is also facing this issue.

A
ariela_dmAuthor
April 20, 2018

Unfortunately,

there is no one else trying to connect. Do you know if there is way to find which are the white-listed IPs ?

I asked one of my colleagues to install Adobe Campaign and log in with my credentials, and he was able to log in. Is there something else that I should check?

ShrawanSaxena-1
Adobe Employee
ShrawanSaxena-1Adobe EmployeeAccepted solution
Adobe Employee
April 21, 2018

You  can try again after clearing hard and soft cache and see it that helps

Adobe Campaign Help | How to perform Soft and Hard Cache Clear when the issues are Machine-specific or User-specific

    A
    ariela_dmAuthor
    April 21, 2018

    Hi,

    thank you a lot for your help but I cannot follow the steps described on the article that you provided because I am getting the error before logging in to Adobe Campaign.

    So, I do not have access to the client console's File to clear the cache.

    Do you think uninstalling and reinstalling the app would help? How could I make sure that everything is deleted if I uninstall the app?

    Thank you

    ShrawanSaxena-1
    Adobe Employee
    ShrawanSaxena-1Adobe Employee
    Adobe Employee
    April 23, 2018

    HI,

    For clearing Hard Cache, you need not to connect to adobe campaign console rather you have clear the the file's at your local machine.

    Since with same credentials other user can login on different machine so it seems issue with your local system settings.

    If after clearing cache also you face same issue, you can try to uninstall and install client console again

    florentlb
    florentlb
    Level 10
    May 15, 2018

    Hi Ariela,

    Were you able to login finally?

    Florent

    A
    ariela_dmAuthor
    May 15, 2018

    Hello florentlb,

    yes i was able to log in. I had to clear Hard cache and uninstall the app in order to make it.

    Thank you a lot for your help,

    Ariela

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