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smccran
Adobe Employee
smccranAdobe Employee
Adobe Employee
May 19, 2017
Solved

Campaign to Salesforce connector issue

  • May 19, 2017
  • 3 replies
  • 1660 views

Hello all,

I'm running the CRM connector in Campaign 6.1 in an attempt to get Campaign to connect to a Salesforce sandbox.

All of the table identification runs correctly and the process looks like it completes, but when I hit the close button on the modal window I get the following error message. (attached image)

and the account is not in the 'External account' window.

Has anyone seen this error before? If so how did you get around it?

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Best answer by florentlb

Hi,

Can you check with your administrator that the external account exists and you have the rights to view it?

Can you also check if there are other Salesforce external accounts created on the instance?

Finally, can you tell us what are your server and console build versions? You can check this from Help > About in Adobe Campaign. Unwanted problems can sometimes occur when the server build version is too old or when the server and console version numbers are too far away from each other.

Let me know,

Florent.

3 replies

florentlb
florentlbAccepted solution
Level 10
May 24, 2017

Hi,

Can you check with your administrator that the external account exists and you have the rights to view it?

Can you also check if there are other Salesforce external accounts created on the instance?

Finally, can you tell us what are your server and console build versions? You can check this from Help > About in Adobe Campaign. Unwanted problems can sometimes occur when the server build version is too old or when the server and console version numbers are too far away from each other.

Let me know,

Florent.

    florentlb
    florentlb
    Level 10
    June 2, 2017

    Hi,

    Do you have any update on your issue? Were you able to resolve it?

    Please let me know,

    Florent.

    smccran
    Adobe Employee
    smccranAdobe EmployeeAuthor
    Adobe Employee
    September 19, 2017

    Yes, issue was resolved, removed the account altogether and re did it as a new connection. Worked ok then.

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