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AEM_Forum
Level 10
November 24, 2018
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Campaign sending messages to Call Center and Kiosk

  • November 24, 2018
  • 2 replies
  • 3738 views

Hi, I can understand Campaign sending messages to people via Email or SMS. Kindly explain how Campaign sends messages to Call Center and Kiosk? Is the message to a specific person? Appreciate your support. Thanks, Rama.

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    Best answer by vraghav

    Hi https://forums.adobe.com/people/AEM%20Forum,

    Basically Campaign is able to extract the target audience which you can, by various ways, send to a service provider.

    They can then use this file to contact people on the target list.

    This sharing of data can happen over a designated email address of Call Center or on the sFTP or an external system.

    Regards,
    Vipul

    2 replies

    vraghav
    Adobe Employee
    vraghavAdobe EmployeeAccepted solution
    Adobe Employee
    November 26, 2018

    Hi https://forums.adobe.com/people/AEM%20Forum,

    Basically Campaign is able to extract the target audience which you can, by various ways, send to a service provider.

    They can then use this file to contact people on the target list.

    This sharing of data can happen over a designated email address of Call Center or on the sFTP or an external system.

    Regards,
    Vipul

      AEM_Forum
      AEM_ForumAuthor
      Level 10
      November 26, 2018

      Thanks Vipul. Question is how the communication reaches the Call Center. Shall I assume that SFTP is an option? Even then, there should a system on the Kiosk side to receive the file and take appropriate action correct? How this all happens? Appreciate your support. Thanks, Rama.

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