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derekw42533281
Level 3
August 8, 2022
Question

Bounce reporting base on the subscription

  • August 8, 2022
  • 1 reply
  • 513 views

I'm trying to look at the amount of bounces that are coming from a certain group of customers that are in a subscription service.

 

How many in our Paperless subscribers have bounced. 

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1 reply

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Adobe Employee
bisswangAdobe Employee
Adobe Employee
August 11, 2022

There is no UI for this kind of retrieval though you can create a workflow to get the information:

  • Query on delivery logs
  • Filter on Bounce + Recipient => Subscription => Paperless
  • You may add more filters on Deliveries / Campaigns

Afterwards, you may wanna de-duplicate by the recipient ID to get the count of unique bounces (i.e. a user may bounce 2 or more mails depending on the bounce type)

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