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M
mmbb110
Level 9
November 12, 2020
Solved

Alert frequency

  • November 12, 2020
  • 3 replies
  • 2114 views

Hi Community,

 

I have noticed that, if you enable a delivery alerting dashboard, the notifications meeting the criteria are sent appx every 10mins, can someone let me know if this frequency is customizable? 

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Best answer by SatheeskannaK

Hi @mmbb110,

 

Frequency to send this alerts is specified on technical workflow (Delivery Alerting). I believe any updates to technical workflow including to update frequency you will have to open a support ticket and see if that's feasible.

 

Thanks, Sathees

3 replies

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
November 12, 2020

Hi @mmbb110,

 

Frequency to send this alerts is specified on technical workflow (Delivery Alerting). I believe any updates to technical workflow including to update frequency you will have to open a support ticket and see if that's feasible.

 

Thanks, Sathees

Thanks, Sathees
M
mmbb110Author
Level 9
November 13, 2020
I did check the technical workflow which is utilizing a Java script where the alert frequency is defined as less than 10mins. I have the ability to make edits to this but do you know what would be other cracks in the system due to this, I believe there should be none but want to be sure.
M
mmbb110Author
Level 9
November 13, 2020

I just noticed that this is possible via Administration > Application settings > Options menu.

 

You can change the frequency value.

M
mmbb110Author
Level 9
November 14, 2020

Hi Community,

 

I was able to change the alert frequency via the admin- application settings - options.

editing the delivery alerting frequency to a different frequency and it worked fine.

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