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Naveen_AEM_dev
Naveen_AEM_dev
Level 4
May 15, 2017
Solved

AEM email content synchronization issues

  • May 15, 2017
  • 15 replies
  • 8617 views

Hello,

I'm having trouble synchronizing the email content from my AEM instance (6.3) to Adobe Campaign v6 instance.

I've followed all the steps mentioned here (https://docs.adobe.com/docs/en/aem/6-3/administer/integration/marketing-cloud/campaign/campaignonpremise.html & https://docs.adobe.com/docs/en/aem/6-3/author/personalization/adobe-campaign/campaign.html) to author my own email html along with personalized content, I've been able to add custom personalization blocks and contents into the email html (in AEM author) which proves that the AEM is able to pull the right content from Campaign so this isn't a connection error (I think!). When I go into the campaign console to setup a delivery and hit synchronize on the delivery window, it comes back with no results. There are no errors in the Campaign console and the AEM error logs also don't report anything suspicious (I've bumped up log level for the Campaign packages and double checked),

I'm stumped, any leads would be much appreciated. Thanks!

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    Best answer by Adhiyan

    Hi Naveen,

    Campaign-API user would have worked as well . I believe you skipped this step :

    NOTE

     

     

    • In AEM, be sure that you set the password for the campaign-remote user. You need to set this password to connect Adobe Campaign with AEM. Log in as administrator and in the user administration console, search for the campaign-remote user and click Set Password.

     

    So I believe AEM was updated with the admin credentials to make it work . It could have been done for campaign-api users as well.

     

    Please read this document which mentions all the points you need to check : 

    https://docs.adobe.com/docs/en/aem/6-2/administer/integration/marketing-cloud/campaign/campaignonpremise.html

     

    Regards,

    Adhiyan

    15 replies

    Show previous replies
    florentlb
    florentlb
    Level 10
    May 16, 2017

    Hi Naveen,

    Yes Adhiyan is right. I guess the campaign-api account was misconfigured in AEM, or the credentials entered in Campaign's external account that uses the campaign-api account to pull content from AEM were not the correct ones.

    If you are uncomfortable in using the admin account, you can try reconfiguring the campaign-api user in AEM and update the external account in Campaign accordingly.

    Hope this helps in understanding what happened there,

    Florent.

      Naveen_AEM_dev
      Naveen_AEM_devAuthor
      Level 4
      May 16, 2017

      Hi Florent, Adhiyan

      Appreciate the help guys!

      The campaign-user was configured properly the first time around so I don't think it was a misconfiguration issue but to be sure I reset the pwd of the campaign-remote user again (used the same pwd as the admin user but I guess that doesn't matter) and I still couldn't get the campaign-api user in campaign to sync the content.

      I've not tweaked the permissions for the campaign-remote user in AEM and left it as configured OOTB, pls refer attached.

      Thanks

      Naveen

      florentlb
      florentlb
      Level 10
      May 17, 2017

      Thanks Naveen,

      I'll make sure that this is known and send your feedback to the product team so they can double check this OOB configuration.

      In the meantime, please continue to use the admin account.

      Florent

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      November 13, 2017

      FYI...

      1. The campaign-remote user (default) needs to match the external account on Adobe Campaign. That is, the campaign-remote user's name and password must match the one you set in Experience Manager.

      2. If you are creating some new user in AEM, then make sure to give same rights as campaign-remote user and set its password. Username and password should be same as the external account on adobe-campaign.

      3. You can use campaign-remote user as well (no need to create any new one) but make sure that the password of this user is set in AEM (As by default, it is not set)

      4. For testing use, you can use admin user and password.

      Kautuk Sahni
      R
      Adobe Employee
      ramakattAdobe Employee
      Adobe Employee
      December 13, 2017

      Hi Naveen,

      We faced the same issue. Post the successful integration of AEM and campaign, we were not able to see the templates when synchronized. When raised a support ticket, we were asked to change the password (new one) for campaign-remote user and it worked.

      Also, sometimes, you may see the below error while synchronizing and AEM author url needs to be whitelisted by Adobe support team to resolve this.

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