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CalumMacinnes
June 22, 2021
Solved

Adobe editor not syncing with html editor?

  • June 22, 2021
  • 3 replies
  • 1655 views

I'm in the process of updating some of the email copy and was working on an email template updating some formatting and text in the editor as that is rather easier and it has all been saved. Seemed fine.

However, when I went into the html editor I was confused as the copy was the old text?

Are they not meant to be in sync?

Is it just me or is adobe campaign one of the worst buggy products ever?

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Best answer by Craig_Thonis

Hi Calum,

 

I think in this case it makes the most sense to submit a ticket to Campaign Support so we can sit down with you and walk through the issue. As the same version of ACS is deployed across all customers I would expect to see numerous reports of this issue if it was a bug within the application but I am not seeing anything in my internal searches.

 

Regards,

Craig

3 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
June 22, 2021

Hi Calum,

 

Can you elaborate on what you are seeing and the specific steps?

 

 

C
CalumMacinnesAuthor
June 22, 2021

Thanks Craig, well I update my text in the main editor and save. Then I go to the html editor and the old copy is still there? Is it not WYSIWYG? Should they not be in sync? Otherwise I will have to use Dreamweaver for each and every little text change, every time, saving outside adobe and pasting in all the time, which I'm sure you'll agree is rather cumbersome?

Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
July 1, 2021
Hi @craig_thonis, Can you help @calummacinnes further with their query? Thanks!
Sukrity Wadhwa
Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
July 1, 2021

Hi Calum,

 

I think in this case it makes the most sense to submit a ticket to Campaign Support so we can sit down with you and walk through the issue. As the same version of ACS is deployed across all customers I would expect to see numerous reports of this issue if it was a bug within the application but I am not seeing anything in my internal searches.

 

Regards,

Craig

    M
    mmbb110
    Level 9
    July 1, 2021
    yes, I would agree with Craig, I haven't seen this either.
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