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lee_cav
Level 2
February 9, 2017
Solved

Adobe Campaign + Twitter Integration

Does anyone happen to know why an Adobe Campaign instance integrated with a Twitter application is unable to pull in complete follower information? Regardless of privacy settings, Adobe Campaign pulls in blank subscription data.

See screenshot. 

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florentlb
florentlbAccepted solution
Level 10
March 9, 2017

Hello Lee,

A few new builds went out since 8720 with some fixes regarding the Social module. Release notes mention mainly Facebook channel but I assume that it could have fixed some errors regarding Twitter.

I would recommend upgrading your server to a more recent version and to contact Campaign's support team if this problem persists.

Hope this helps,

Florent.

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4 replies

vraghav
Adobe Employee
vraghavAdobe Employee
Adobe Employee
February 10, 2017

Hi Lee,

I'm not facing such an issue.

Which build are you on?

Regards,

Vipul

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florentlb
florentlb
Level 10
February 23, 2017

Hello Lee,

Do you have any update on your issue?

Did you manage to resolve it?

Thanks,

Florent.

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lee_cavAuthor
Level 2
March 8, 2017

Was not able to resolve it. I am on V6.1.1 Build 8720, utilizing an Adobe provisioned sandbox. However, I have experienced this elsewhere. 

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florentlb
florentlbAccepted solution
Level 10
March 9, 2017

Hello Lee,

A few new builds went out since 8720 with some fixes regarding the Social module. Release notes mention mainly Facebook channel but I assume that it could have fixed some errors regarding Twitter.

I would recommend upgrading your server to a more recent version and to contact Campaign's support team if this problem persists.

Hope this helps,

Florent.

Translate
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