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rahulkad29786
rahulkad29786
Level 4
July 9, 2019
Solved

Adobe Campaign Standard- get list of hard bounced/blacklisted users

  • July 9, 2019
  • 6 replies
  • 6643 views

Hi All,

In Adobe Campaign Standard,how we can get the list of hard bounced/blacklisted customer and how we can share that on daily basis in the form of a report?

Thanks in advance

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    Best answer by bisswang

    Thank pablo, somehow I did not get email notification on the previous question but only work based on the mails ;-)

    Rahul:

    Update data is not the required item here.

    You would need to use Query activity.

    Then change target dimension to addressStatus resource.

    Thus contains all quarantine records.

    There you can filter on type (quarantined, blacklisted, ...)

    6 replies

    B
    Adobe Employee
    bisswangAdobe Employee
    Adobe Employee
    July 9, 2019

    There are few options:

    * Delivery Logs (broadLog) are containing the bounce information on a delivery level

    * Quarantine table (addressStatus) are containing the list of all bounces addresses

    There is no reporting containig the bounce addresses just statistics on anonymous level.

    You could setup a workflow with scheduler to extract data + upload to a SFTP server or so

      rahulkad29786
      rahulkad29786Author
      Level 4
      July 10, 2019

      Thanks ramon, for the update!

      as of the reports we can only get the count of the bounced or blacklisted emails.

      But is there any way to get the exact recipient list who are being blacklisted or whose getting hard bounced?

      Should a workflow will be implemented for this or reports can provide the data as well?

      B
      Adobe Employee
      bisswangAdobe Employee
      Adobe Employee
      July 10, 2019

      The list you can only get via a workflow / manually in the UI.

      Reporting indeed will only give the count

        rahulkad29786
        rahulkad29786Author
        Level 4
        July 10, 2019

        ok.

        I tried using "Data Update" activity in the workflow to get the recepient list via a specific condition applied,

        but that also does not seem working.

        pablo_rosero1
        pablo_rosero1
        Level 9
        July 17, 2019

        Hi ramon.bisswanger,

        Any other great helpful ideas to help Rahul?

        Thank you for your contribution!

        B
        Adobe Employee
        bisswangAdobe EmployeeAccepted solution
        Adobe Employee
        July 17, 2019

        Thank pablo, somehow I did not get email notification on the previous question but only work based on the mails ;-)

        Rahul:

        Update data is not the required item here.

        You would need to use Query activity.

        Then change target dimension to addressStatus resource.

        Thus contains all quarantine records.

        There you can filter on type (quarantined, blacklisted, ...)

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