ACS - Transactional Message Issue - enrichment | Community
Skip to main content
acc_acs
acc_acs
Level 3
July 26, 2021
Solved

ACS - Transactional Message Issue - enrichment

  • July 26, 2021
  • 2 replies
  • 1838 views

I have a field to identify a group of records.

I have four profiles with this group ID in a custom field in the Profile feature.

My goal is to identify these profiles using enrichment features in the respective event configuration.

My problem is. Why despite having four profiles identified with this group ID, why can I only receive email for one profile. Each profile has its own email address.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by bisswang

    By design, each event can only be related to a single profile.

    Thus sending multiple E-Mails for 1 event is unfortunately not possible in Campaign Standard.

     

    You might use a workflow and follow-up mails to send the other 3 mails but that won't be real-time then

    2 replies

    B
    Adobe Employee
    bisswangAdobe EmployeeAccepted solution
    Adobe Employee
    July 27, 2021

    By design, each event can only be related to a single profile.

    Thus sending multiple E-Mails for 1 event is unfortunately not possible in Campaign Standard.

     

    You might use a workflow and follow-up mails to send the other 3 mails but that won't be real-time then

      acc_acs
      acc_acsAuthor
      Level 3
      July 27, 2021
      Hi Ramon, thanks for your response. But I have not found anything in the documentation on this type of limitation. Do you know any Adobe's reference link so I can analyze?
        acc_acs
        acc_acsAuthor
        Level 3
        July 27, 2021

        But I have not found anything in the documentation on this type of limitation. Do you know any Adobe's reference link so I can analyze? Too many thanks! 🙂

         

        If Acs really can not do that. I think of two other ways to make that sending mail:

        * First, use the calling workflow by external signal. But this solution can allow a call every 10 minutes.

        * And the other solution, I do not like it, is to create a table to save information and call the workflow through the API service. But this option I have possibility using the EAI, to build a solution more like a real-time event.

         

        Let me know

        Terms & ConditionsAccessibility statement

        Loading footer...