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ganesh_kasturi
December 9, 2020
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ACS SMS responses

  • December 9, 2020
  • 3 replies
  • 1354 views

Hi All, sorry a bit simple question may be, for out of box SMS delivery report I am getting ACS delivered messages to the SMS provider ( out of 10 SMSes, all were delivered to SMS vendor and report showed 100 percent delivery). However, few of the recipients did not get the SMS and hence questioning the 100 percent delivery.  I want to get the end SMS delivery like DND failure. Is it possible to get this report. 

 

Thanks, 

Ganesh

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Best answer by shelly-goel

Hi@ganesh_kasturi  There could be two ways to get the information around excluded records (DND/ blacklisted/ quarantined) from the sms delivery.

1. In the sms delivery dashboard itself, under the Deployment section, click on 3 dots on the right-bottom corner and you could find Exclusion Logs and Exclusion Causes along with the Sending Logs. This would have details of the records that were not targeted and the reason.

2. In the oob sms report, you can drop additional metrics like Blacklisted, Quarantine, Unsubscribed to get those numbers together with the sent and delivered count.

Hope this helps.

3 replies

shelly-goel
Adobe Employee
shelly-goelAdobe EmployeeAccepted solution
Adobe Employee
December 9, 2020

Hi@ganesh_kasturi  There could be two ways to get the information around excluded records (DND/ blacklisted/ quarantined) from the sms delivery.

1. In the sms delivery dashboard itself, under the Deployment section, click on 3 dots on the right-bottom corner and you could find Exclusion Logs and Exclusion Causes along with the Sending Logs. This would have details of the records that were not targeted and the reason.

2. In the oob sms report, you can drop additional metrics like Blacklisted, Quarantine, Unsubscribed to get those numbers together with the sent and delivered count.

Hope this helps.

    B
    Adobe Employee
    bisswangAdobe Employee
    Adobe Employee
    December 10, 2020

    The standard reports normally would show the failed messages as well.

    can you check the delivery logs? Are they showing any "Delivered, Failed, ..." messages or only "Sent to connector"?

    In the latter, the configuration of the status messages (SR) in the external account is most likely wrong and you may need to check for the correct settings with the SMS provider

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    December 14, 2020

    Hi @ganesh_kasturi,

    Were you able to resolve this query with the given solutions or do you still need more help here? Do let us know.

    Thanks!

    Sukrity Wadhwa
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