Question

ACS Emojis in Subject Line

Forum|Forum|1 year ago
March 6, 2024
1 reply
1088 views

Hi, I'm struggling to get emoji's into the subject line in ACS.

I've googled around it and 'here is my subject line =?UTF-8?Q?=F0=9F=98=81?=' (for example) just causes the instance to crash with an error code of RST-360011.

Has anyone had any experience of this?

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SatheeskannaK

Community Advisor

@hix53 We use emojis on messages and haven't had any issues so far. Instead of the UTF codes, we use the emoji image directly in the subject line.

Thanks, Sathees

H

hix53Author

Huh. That's weird.
If i try to just paste it in as an emoji, then ACS won't send a proof at ALL. It says it has, but nothing comes through. if i remove the emoji, it sends the proof immediately. It's the case for gmail as well,so it's not like i'm picking up on some sort of inbox guardian effect.
Is it possible that this is something to do with the way ACS has been set up? Have you ever heard of any problem similar to this?

SatheeskannaK

Community Advisor

I don't think this is related to the way ACS has been setup. Take a look at the other threads and see if that helps anything.

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/acs-how-to-change-emoji-color-in-the-subject-line/m-p/270316

Although this is related to the ACC take a look at this, https://experienceleague.adobe.com/docs/experience-cloud-kcs/kbarticles/KA-08979.html?lang=en

If you continue to see issues open a ticket with Adobe support.

Thanks, Sathees

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