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chan2111
chan2111
Level 4
September 27, 2019
Solved

ACS-Adobe IO integration

  • September 27, 2019
  • 5 replies
  • 3659 views

I have followed the ACS - Adobe IO integration steps for Rest API calls , I created the public key using OpenSSL and generated a JWT token using API key. Now, when I try to make a POST request to ACS with profile insert, I am getting the response as below:

{

   "error_code": "403003",

   "message": "Api Key is invalid"

}

I have used the same API key to generate the JWT token, but it still says Api key is invalid. Did anyone come across this issue before?

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    Best answer by naveenk57279863

    Hello Chandrika,

    You can raise a request by sending an email at: Support-neolane@adobe.com Also, you can login to support portal to raise a support request as well: Adobe Campaign extranet - Login Page

    Also, please provide all the necessary details like

    1. Instance URL

    2. Steps to Reproduce the issue.

    And once the request is raised, someone from Support would reach out to you to help you with the concern.

    Regards,

    Naveen Kumar

    5 replies

    N
    Adobe Employee
    naveenk57279863Adobe Employee
    Adobe Employee
    September 27, 2019

    @chan211

    What I can say from the above error is that, you would need to check the API key in question. Can you please cross check and make sure while copying the key you are not copying extra spaces along.

    Also, you can try again following this documentation and see if this works for you or not? https://medium.com/@prajwalshetty_17572/making-api-calls-on-adobe-i-o-adobe-campaign-standard-a7eb85370438

    Hope this helps, if this doesn't do raise a request with Adobe Campaign Support and we can take a look into it accordingly.

    Regards,

    Naveen Kumar

      chan2111
      chan2111Author
      Level 4
      September 27, 2019

      Hi Naveen,

      I have generated the access_token using the jwt token and client_id which is the API_key and I have also ensured that no space is there in the API key while hitting the Postman Request, but still I am facing the same issue and also to mention I have followed the steps in the Adobe documentation.

      Thanks,

      Chandrika

      chan2111
      chan2111Author
      Level 4
      September 27, 2019

      Could you please help me with the Adobe Campaign Support URL

      N
      Adobe Employee
      naveenk57279863Adobe EmployeeAccepted solution
      Adobe Employee
      September 27, 2019

      Hello Chandrika,

      You can raise a request by sending an email at: Support-neolane@adobe.com Also, you can login to support portal to raise a support request as well: Adobe Campaign extranet - Login Page

      Also, please provide all the necessary details like

      1. Instance URL

      2. Steps to Reproduce the issue.

      And once the request is raised, someone from Support would reach out to you to help you with the concern.

      Regards,

      Naveen Kumar

        chan2111
        chan2111Author
        Level 4
        October 31, 2019

        Although I raised a ticket it didnt help much as i figured it out that I have chosen the wrong product while integrating. Anyways thanks for the information. The product to be chosen while integrating with Adobe I/O is ACS.

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