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R
RoySatyajit
Level 2
April 4, 2019
Solved

accidentally deleted couple of the services

  • April 4, 2019
  • 2 replies
  • 2639 views

Hi All,

Accidentally I have deleted couple of the services from our instance, I have created those again, but it seems linkage between these services and customer profiles is broken now. what would be the best way to restore linkage between customer profile and services.

Hope this does not sound confusing. Please feel free for further clarification.

Thanks,

Roy

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    Best answer by RoySatyajit

    Hi Ramon,

    Its solved now, we have asked Adobe to restore the whole database from previous day's backup. Everything is fine now.

    Thanks for the answer.

    Cheers,

    Roy

    2 replies

    B
    Adobe Employee
    bisswangAdobe Employee
    Adobe Employee
    May 16, 2019

    Hi Roy,

    once deleted you basically can't easily restore the data as subscription information would have been deleted as well.

    You could try something to "guess" the previous subscribers:

    * Check everyone who received the last delivery for the subscription

    * Then subscribe them again

    Though any unsubscription done between last delivery + deletion won't be captured.

    Also any new subscription during that period won't be captured.

      R
      RoySatyajitAuthorAccepted solution
      Level 2
      May 16, 2019

      Hi Ramon,

      Its solved now, we have asked Adobe to restore the whole database from previous day's backup. Everything is fine now.

      Thanks for the answer.

      Cheers,

      Roy

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