A user receives an error message when trying to save in the Content editor.  "RST-360011 An error has occurred - please contact your administrator." | Community
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C
CRM_jw
Level 2
February 2, 2022
Solved

A user receives an error message when trying to save in the Content editor.  "RST-360011 An error has occurred - please contact your administrator."

  • February 2, 2022
  • 1 reply
  • 1441 views

A user receives an error message when trying to save in the Content editor. 

"RST-360011 An error has occurred - please contact your administrator."

The user has the following Roles: Generic Import, Export, Prpare Deliveries, Start Deliveries, Workflow

 

A user with the Administration role can save content without this error.

 

The result is that I am forced to make all users Admin so that they can save content. This is undesirable.

 

I've consulted this chart, but can't identify the problem: https://experienceleague.adobe.com/docs/campaign-standard/assets/acs_rights.pdf?lang=en 

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Best answer by Craig_Thonis

Hi CRM,

 

This may not be a role issue so much as an organization-level issue. I would suggest double-checking any templates or resources, etc., being used to create the content and see if the user has read-write access to that org.

It is possible that if the content attempting to be edited is associated with a higher parent org level, then the user would have read access but not write. So they may have some ability to work with the content, but attempting to save would cause a failure.

 

Regards,

Craig

1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
February 3, 2022

Hi CRM,

 

This may not be a role issue so much as an organization-level issue. I would suggest double-checking any templates or resources, etc., being used to create the content and see if the user has read-write access to that org.

It is possible that if the content attempting to be edited is associated with a higher parent org level, then the user would have read access but not write. So they may have some ability to work with the content, but attempting to save would cause a failure.

 

Regards,

Craig

    C
    CRM_jwAuthor
    Level 2
    February 3, 2022

    Thanks Craig, I changed the Program and Campaign from All to the Org Unit that the person has access to, and that resolved the error.

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