A sign was added to my SMS, even though I tested the SMS before sending it. Why? | Community
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Sabina_B
September 8, 2022
Question

A sign was added to my SMS, even though I tested the SMS before sending it. Why?

  • September 8, 2022
  • 1 reply
  • 450 views

Hi community!
I recently sent out an SMS to 10K of our users. I had a link in the end of the SMS, when I tested it before sending, the link was valid. When I sent the SMS the day after, a dot was automatically added which made the link unvalid. Why and how did this happen? 

Disclaimer: It was no one else in my organisation that worked on this workflow except for me, and in the test SMS that I still have, there is not dot. Has this happened to anyone else?

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1 reply

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Adobe Employee
bisswangAdobe Employee
Adobe Employee
September 16, 2022

Normally the real sendout should be the same as the proof SMS.

 

Do you have any personalization in the SMS content which could have an impact?

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