XSV-350012 Invalid login or password. Connection denied for soap calls | Community
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Best answer by Ken_Qrious
Hell Craig, I did have a look at the links but didn't find what I needed. In the end the answer was actually a simple one. The pw for the user had changed without my knowledge. Once I updated that everything was back to normal. Thanks for looking into this though, it was most perplexing.

2 replies

Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity Advisor
Community Advisor
March 25, 2021

Hi,

 

I didn't see anything in the release notes:

 

Are you using password auth without enabling password auth?

 

Thanks,

-Jon

    Ken_Qrious
    Ken_QriousAuthor
    Level 4
    March 25, 2021
    I checked serverConf.xml for the security settings. These didn't change during the upgrade and they align with the defaults except for allowUserPassword being set to true for the vpn setting. The soap request includes a sessiontoken value and again this hasn't changed. Is there something else I should check?
    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe Employee
    Adobe Employee
    March 31, 2021

    Hi Ken,

    Have you checked any of the related topics listed to the right of this post?  This type of error can occur for multiple reasons, including IP addresses not being whitelisted. I'd suggest double-checking the usual suspects in the related topics and escalating to Campaign Support if the issue persists.

     

    Regards,

    Craig

    Ken_Qrious
    Ken_QriousAuthorAccepted solution
    Level 4
    March 31, 2021
    Hell Craig, I did have a look at the links but didn't find what I needed. In the end the answer was actually a simple one. The pw for the user had changed without my knowledge. Once I updated that everything was back to normal. Thanks for looking into this though, it was most perplexing.
    A
    Arun_2024
    February 15, 2024

    We see this error in our envrionment was that same for your inviroment

     

     

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