Skip to main content
Greeshma_Sampath1
Level 4
Apr 26, 2021 10:33 AM UTC
Solved

Workflow Heatmap not loading

Hi All,

 

The issue is that the workflow heatmap in adobe is not loading. It shows operation in progress and tries to load. But after sometime its showing the below shown error message.

 

Unable to parse XML response message of SOAP method 'ExecuteQuery' of service 'xtk:queryDef'

 

Could someone please help me out to resolve this issue.

 

Thanks,

Greeshma

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
DebTrAccepted solution
Level 6
Apr 28, 2021 12:01 PM UTC

Hi @greeshma_sampath1 ,

Worth checking your build version raising a ticket with Adobe Support.

I had faced the same issue in past and it was about to be resolved in an upcoming build.

You can search for "NEO-27423" in following release note.

https://experienceleague.adobe.com/docs/campaign-classic/using/release-notes/latest-release.html?lang=en#release-21-1-1-build-9277

 

I guess it is solved in build 9277, but haven't used 9277 yet.

 

Cheers,

Deb

View in thread

7 replies

adithyacs86
adithyacs86
Level 5
Apr 27, 2021 5:06 AM UTC

 Hi Greeshma, 

 

Please check the weblogs once you click this report. 

 

Also see if there are any long running campaigns or workflows are pending for executions. 

Thanks,
Adithya

Translate
Greeshma_Sampath1Author
Level 4
Apr 27, 2021 5:31 AM UTC
Hi @adithyacs86, Iam having this issue when i try to get the heatmap information of older days and not for the current date.
Translate
DebTrAccepted solution
Level 6
Apr 28, 2021 12:01 PM UTC

Hi @greeshma_sampath1 ,

Worth checking your build version raising a ticket with Adobe Support.

I had faced the same issue in past and it was about to be resolved in an upcoming build.

You can search for "NEO-27423" in following release note.

https://experienceleague.adobe.com/docs/campaign-classic/using/release-notes/latest-release.html?lang=en#release-21-1-1-build-9277

 

I guess it is solved in build 9277, but haven't used 9277 yet.

 

Cheers,

Deb

Translate
    Greeshma_Sampath1Author
    Level 4
    Apr 28, 2021 2:32 PM UTC

    Hi @debtr,

     

    My consoles build is 9032. What was your build when you faced this issue?

    Thanks,

    Greeshma

    Translate
    Terms & ConditionsAccessibility statement

    Loading footer...