Skip to main content
stevemalko
Level 2
Aug 22, 2019 11:05 AM UTC
Solved

WKF-560061- Segment is not onboarded and cannot be syncronized

Hi everyone,

I've followed the instructions step by step as provided by Adobe: https://helpx.adobe.com/marketing-cloud/how-to/aam-campaign.html ...I am trying to update a recipients segment via Campaign.

The instructions seem pretty simple (step 11)....query the recipient table, find who you want, use the update segment activity, and I am receiving the following message: "WKF-560061- Segment is not onboarded and cannot be syncronized"

- I've created the segment (through AC), it appears when i search for it, and its been synced with AAM

- The data source connections are correct

- population is greater than zero

any thoughts?

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Craig_Thonis
    Craig_ThonisAccepted solution
    Adobe Employee
    Nov 7, 2019 3:56 PM UTC

    Hi Steve,

    Looked on my end and can't say we've ever seen that particular error before in Support.  It likely requires further investigation, so I'd recommend reaching out to Adobe Campaign Support and we'll be happy to dig in.

    Regards,

    Craig

    View in thread

    1 reply

    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe EmployeeAccepted solution
    Adobe Employee
    Nov 7, 2019 3:56 PM UTC

    Hi Steve,

    Looked on my end and can't say we've ever seen that particular error before in Support.  It likely requires further investigation, so I'd recommend reaching out to Adobe Campaign Support and we'll be happy to dig in.

    Regards,

    Craig

    Translate
      Terms & ConditionsAccessibility statement

      Loading footer...