WKF-560043 Error while sending notification with delivery template 'notifySupervisor'. | Community
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Shrutii
Level 4
September 1, 2023
Solved

WKF-560043 Error while sending notification with delivery template 'notifySupervisor'.

  • September 1, 2023
  • 2 replies
  • 1012 views

 

 

 

receiving this eeeor and because we are not able to receive notification when wkf fails ,please help

WKF-560043 Error while sending notification with delivery template 'notifySupervisor'.

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Best answer by ParthaSarathy

Hi @shrutii ,

By default, when you assign a supervisor in WKF Property, if the workflow gets failed, Notification will be sent to the assigned operator group using 'notifySupervisor' delivery template. And its delivery will be created under /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ . Navigate to this folder and search for 'Notification of the workflow supervisor' delivery and open it.

 

Go to 'Audit' tab > here you can able to see the reason for delivery failure.

Or in 'Delivery' tab, you can find the reason why a particular operator haven't received the alert email.

2 replies

R
rahul_kad
Level 2
September 1, 2023

Hi @shrutii ,
please help with the error screenshot.
Meanwhile, in the WF properties, can you check if the Notifysupervisor template is being selected or not.
try reselecting it else.

 

Thanks

ParthaSarathy
Community Advisor
ParthaSarathyCommunity AdvisorAccepted solution
Community Advisor
September 4, 2023

Hi @shrutii ,

By default, when you assign a supervisor in WKF Property, if the workflow gets failed, Notification will be sent to the assigned operator group using 'notifySupervisor' delivery template. And its delivery will be created under /Administration/Production/Objects created automatically/Technical deliveries/Workflow notifications/ . Navigate to this folder and search for 'Notification of the workflow supervisor' delivery and open it.

 

Go to 'Audit' tab > here you can able to see the reason for delivery failure.

Or in 'Delivery' tab, you can find the reason why a particular operator haven't received the alert email.

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