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C
cbalaguer
Level 2
September 29, 2021
Solved

Who received the text version?

  • September 29, 2021
  • 2 replies
  • 2320 views

Hi everyone,

 

I would like to know if it's possible to see how many people in the database will receive the text version when the email is sent, and how many people has received the text version once the email is sent. 

Is there any field I can look at?

 

Thanks!

Clara

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Best answer by LaurentLam

You can't know precisely unfortunately:
1- when decided at client mail (so most of the time) level, then you can imagine than more of 99% of your recipient recieved the HTML version: it's hard today to find an email client that let you decide which email version it will display
2- the only way to have a correct estimation is to count the numbers of clicks in the tracking dedicated to the text version and compare it to the HTML version: there is no "open tracking" method with the text version... And today, even for HTML, open tracking is less and less reliable (iOS15 feature, gmail long mail feature, etc)

2 replies

D
DebTr
Level 6
September 29, 2021

Hi @cbalaguer,

If the emailFormat is captured in nms:recipient schema for recipients and the delivery is configured accordingly, then it will give you an idea of how many will get html or text version.

 

https://experienceleague.adobe.com/docs/campaign-classic/using/sending-messages/sending-emails/sending-an-email/email-parameters.html?lang=en#selecting-message-formats

 

I am not exactly sure how to know the format delivered to the recipient. If the "Mail Formats" in delivery is selected as "Let recipient mail client choose the most appropriate format",  The format displayed on reception depends on the configuration of the recipient’s mail software (multipart-alternative).

 

Cheers,

Deb

    C
    cbalaguerAuthor
    Level 2
    September 29, 2021

    Hi @debtr ,

     

    Thanks for your reply. I've tried what you suggested but everyone in the database has an email format "unknown". Do you know if there is another field I can look into?

     

    Thanks for your help on this!

     

    Clara

    D
    DebTr
    Level 6
    September 29, 2021

    Hi @cbalaguer ,

    If it is "unknown", then the format is decided by recipient’s mail software.

    I will let you know if found any way to figure out the delivered format.

     

    Cheers,

    Deb

      Sukrity_Wadhwa
      Community Manager
      Sukrity_WadhwaCommunity Manager
      Community Manager
      October 13, 2021

      Hi @cbalaguer,

      Were you able to resolve this query with the help of the given solutions or do you still need more help here? Do let us know.
      Thanks!

      Sukrity Wadhwa
      C
      cbalaguerAuthor
      Level 2
      October 13, 2021

      Hi @sukrity_wadhwa ,

       

      Since my "email format" field wasn't configured, I couldn't really see who was receiving text versions, but I shared with my client Laurent's comment, so yes, I would say this is resolved 🙂

       

      Thanks

        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        October 13, 2021

        Thanks for the update! 

        Sukrity Wadhwa
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