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Sanjana12
Level 6
July 23, 2024
Solved

Webapp

  • July 23, 2024
  • 2 replies
  • 625 views

Hi, a webapp that we use to download the client console is not working for our customers but is working fine for me. How to troubleshoot this issue? Thanks

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Best answer by Pradeep_Kumar_Srivastav

Hi @sanjana12 ,

Are you saying that the software distribution web page (https://experience.adobe.com/#/downloads/content/software-distribution/en/campaign.html) is working for you but not for the client?

If so, here are a few things to check:

  1. Are they trying to log in using their Adobe ID?
  2. Do they have the necessary access? If not, please contact a Support Administrator to provide the required access.
  3. Consider opening an Adobe support ticket to further investigate the issue.

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
July 23, 2024

Hi Sanjana,

Can you provide some specifics on the webapp, whether it worked in the past or if it is a new implementation, what kind of errors you are seeing, etc?

 

As it stands, the issue is a bit too vague to give any real guidance.

Pradeep_Kumar_Srivastav
Community Advisor
Pradeep_Kumar_SrivastavCommunity AdvisorAccepted solution
Community Advisor
August 1, 2024

Hi @sanjana12 ,

Are you saying that the software distribution web page (https://experience.adobe.com/#/downloads/content/software-distribution/en/campaign.html) is working for you but not for the client?

If so, here are a few things to check:

  1. Are they trying to log in using their Adobe ID?
  2. Do they have the necessary access? If not, please contact a Support Administrator to provide the required access.
  3. Consider opening an Adobe support ticket to further investigate the issue.
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