Question
web server crashes after upgrade from 7.3.5 to 7.4.3
Hi,
I tried to upgrade Adobe Campaign Classic from 7.3.5 to 7.4.3 as test (base installation is clean)
after this when server is starting I’m getting errors like below in watchdog.log
2026-05-22 15:35:42.484+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process
2026-05-22 15:35:47.485+02 00001968 00001EA4 1 error log SRV-810019 The server process 'web@default' (pid=15508) has unexpectedly crashed. It will be restarted. (iRc=-53)
2026-05-22 15:35:47.485+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process
2026-05-22 15:35:48.483+02 00001968 00001EA4 1 error log SRV-810019 The server process 'web@default' (pid=1996) has unexpectedly crashed. It will be restarted. (iRc=-53)
2026-05-22 15:35:48.483+02 00001968 00001EA4 1 info log Launching task 'web@default' ('nlserver web -noconsole -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new processwhen I’m trying to start web module with verbose I’m getting
PS C:\Windows\System32\WindowsPowerShell\v1.0> nlserver start web@default -verbose
15:57:22 > Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)
15:57:22 > Launching task 'web@default' ('nlserver web -verbose -tracefile:web@default -instance:default -detach -tomcat -autorepair') in a new process
15:57:23 > Application server for Adobe Campaign Classic (7.4.3 build 9394@28aaec9 of 03/30/2026)
15:57:23 > Starting Web server module (pid=8004, tid=2788)...
15:57:23 > Loading configuration for instance 'default'
15:57:23 > PInstanceSlot not found for Vault token rotate: overwriting iRc to 0
15:57:23 > Skiping call to vault for refreshing the token
15:57:23 > Loading configuration for instance 'instance1'
15:57:23 > Skiping call to vault for refreshing the token
15:57:23 > IOB-090026 Client Certificate verification in mTLS is restricted
15:57:23 > Loading proxy details
15:57:23 > Proxy details loaded
15:57:23 > Initializing the Java Virtual Machine...
15:57:23 > Using 'HKEY_LOCAL_MACHINE\SOFTWARE\Neolane\NL_6\CATALINA_HOME'='C:\Adobe\Adobe Campaign Classic v7\tomcat\'
15:57:23 > Using env 'JVMLIBDIR'='C:\JDK\Temurin_jdk-17.0.19.10-hotspot\bin\server'
15:57:23 > Library 'C:\JDK\Temurin_jdk-17.0.19.10-hotspot\\bin\server\jvm.dll' loaded from 'C:\JDK\Temurin_jdk-17.0.19.10-hotspot\bin\server\jvm.dll'and nothing more
thanks in advance for help