Web Application errors

Forum|Forum|7 years ago
June 25, 2018
2 replies
6508 views

Hi,

I am getting two types of errors on all web applications (even the default webapps) using admin access, however the root cause might be the same. Any help would be greatly appreciated.

1) Error previewing/accessing web app

This is the error Adobe Support can see from the web logs:' Previews are not authorized via the XXX address. (iRc=-56)'

The error still persists though even after Adobe whitelisted the XX.. IP address.

Another alternative we tried to no avail was for 'Access Control' I also tried using a 'specific user account' as opposed to 'anonymous access'.

2) Error publishing web app:

Thank you

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pablo_rosero1

Level 9

Hi Lucas,

This could be just because of access issues. Please see Access management.

I hope this helps!

All the best,

Pablo Rosero

C

connorl17954126

Level 2

Hi Lucase,

We are experiencing the same issue, I see in the log files this line below. It isnt an access management issue, Its the IP trying to host the web preview. Hopefully this helps someone in the future, but it seems you have to add that IP to the securityZone section in the config file

log line --> XSV-350147 Previews are not authorized via the 198.208.3.250 address. (iRc=-56)