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InMoAccepted solution
Level 3
June 17, 2020

Hi @ramprakasht3196 ,

 

If It is installed on Adobe end, you need to raise a support ticket for this.

If it is on premise, please login to your server where Campaign is installed and run below command

nlserver  pdump

 

Check what all different modules are running. You can check different log files to check the reason why watchDog is not running. But for quick fix, you can restart watchDog module.

 

Check below link for reference

https://docs.adobe.com/content/help/en/campaign-classic/using/monitoring-campaign-classic/production-procedures/usual-commands.html

 

Regards

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2 replies

InMoAccepted solution
Level 3
June 17, 2020

Hi @ramprakasht3196 ,

 

If It is installed on Adobe end, you need to raise a support ticket for this.

If it is on premise, please login to your server where Campaign is installed and run below command

nlserver  pdump

 

Check what all different modules are running. You can check different log files to check the reason why watchDog is not running. But for quick fix, you can restart watchDog module.

 

Check below link for reference

https://docs.adobe.com/content/help/en/campaign-classic/using/monitoring-campaign-classic/production-procedures/usual-commands.html

 

Regards

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Jonathon_wodnicki
Community Advisor
Jonathon_wodnickiCommunity Advisor
Community Advisor
June 17, 2020

Hi,

 

Restart the nlserver6 service.

On Linux: systemctl restart nlserver6

Windows: Start -> Run -> services.msc -> Find nlserver6 in list and restart

 

Thanks,

-Jon

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