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Clemens-1
Level 2
May 20, 2022
Solved

URLs and Click Stream Report for images

  • May 20, 2022
  • 1 reply
  • 1118 views

Hi

 

In the URLs and Click Stream Report when viewed by URLs I see rows without a URL. I fear that these are coming from images with an anchor around it (<a href="..."><img src="..."/></a>).

Can somebody confirm the issue or even contribute a solution how to fix that?

 

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Best answer by costa_n11

Hi @clemens-1 

I would look at the delivery and see the URL it detects (display URL option) or right-click -- Edit XML source and search for <url, you will be the list of url tracked...

You could look at the tracking logs too in the UI and search for these 375 clicks...

 

Since report can be customised, make sure it is looking only to email click type of URL (and not open for instance). you could review the HTML on the Finished delivery to review any href too...

All i can think off to find out where these clicks come from

Hope this helps,

Thanks

Denis

1 reply

C
Adobe Employee
costa_n11Adobe Employee
Adobe Employee
May 20, 2022

Hi @clemens-1 

Try to add alt="" in your image element, it does work for me that it is used as a URL label.

untimately what ytou can do is to add the _label in the HREF element to give a lable to your URL. Pllok at the option Display URL in the Email Editor, if you see no label for your image URL, you can add the label there too...

Hope this helps,

Thanks
Denis

    C
    Clemens-1Author
    Level 2
    May 20, 2022

    Hi Denis

     

    The issue is the other way around. We got rows which do not display a url but have a label in the report.

    Given: <a href="https://whatever.com"><img src="test.jpg" alt="Test"/></a>

    We see a row with the label "Test" when the report is viewed by title. However if we view it by URL we get a row without URL:

     

    Best Clemens

    C
    Adobe Employee
    costa_n11Adobe EmployeeAccepted solution
    Adobe Employee
    May 20, 2022

    Hi @clemens-1 

    I would look at the delivery and see the URL it detects (display URL option) or right-click -- Edit XML source and search for <url, you will be the list of url tracked...

    You could look at the tracking logs too in the UI and search for these 375 clicks...

     

    Since report can be customised, make sure it is looking only to email click type of URL (and not open for instance). you could review the HTML on the Finished delivery to review any href too...

    All i can think off to find out where these clicks come from

    Hope this helps,

    Thanks

    Denis

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