Undo: The recipient no longer wants to be contacted | Community
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Level 6
October 17, 2024
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Undo: The recipient no longer wants to be contacted

  • October 17, 2024
  • 1 reply
  • 645 views

In the recipients manu, I see this particular recipient, in the Deliveries tab has: "The recipient no longer wants to be contacted" for all the email deliveries.

However, in the "Non deliverables and address" section, I cannot find this user by email. 

How can I "clean" this recipient so it again can recieve emails? Client has requested to recieve emails back.




 

 



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Best answer by Manoj_Kumar

Hello @god_prophet 

 

Check the blacklistEmail or blacklist field value in the recipient table. The value should be No to fix this.

1 reply

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
October 17, 2024

Hello @god_prophet 

 

Check the blacklistEmail or blacklist field value in the recipient table. The value should be No to fix this.

Manoj  | https://themartech.pro
Sukrity_Wadhwa
Community Manager
Community Manager
October 28, 2024

Hi @god_prophet,

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!

Sukrity Wadhwa