Unable to Start/Restart a Workflow

Forum|Forum|8 months ago
June 2, 2025
3 replies
675 views

Hi,

I'm trying to publish a workflow and after its starting from the query it stops at the split condition.

Plus can see some new icon on the left instead of "Start" button at the worflow list and other options (start/restart) buttons greayd out.

Please advise!

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Best answer by ParthaSarathy

@arivu_muthaiah , This kind of error will happen if you copy paste activities from one Workflow to the other workflow and if some link or attribute is missing in the new workflow. So try recreating the workflow without copy pasting it.

ParthaSarathy

Community Advisor

Hi @arivu_muthaiah , delete the split activity, create a new split activity and reconfigure again. By doing this, mostly this issue will be sorted out.

~ ParthaSarathy S~ Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups

Arivu_MuthaiahAuthor

Level 2

There is no error message from the audit (or) journel. As soon as i start the workflow start/stop/play buttons were greyed out.

Now getting this error message.

ParthaSarathy

Accepted solution

Community Advisor

@arivu_muthaiah , This kind of error will happen if you copy paste activities from one Workflow to the other workflow and if some link or attribute is missing in the new workflow. So try recreating the workflow without copy pasting it.

~ ParthaSarathy S~ Click here to join ADOBE CAMPAIGN USER GROUP for Quarterly In-person | Hybrid | Virtual Meetups