Unable to open images in email | Adobe Higher Education
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Level 6
March 6, 2024
Question

Unable to open images in email

Hi, one of our clients are unable to open images in any of the business communications. What could be the possible reasons? 

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1 commentaire

LakshmiPravallika
Community Advisor
Community Advisor
March 6, 2024

Hi @sanjana12 ,

 

Are you able to check the preview of the Image and from there Please copy the Url generated and check it in any of the browsers. In which browsers are you facing the issue?

 

One of the Possible reasons would be to name the Image with Spaces. In the Url Space will get replaced with %20 which breaks the url and hence no images will get displayed in email.

 

Regards,

Pravallika.

 

Sanjana12Auteur
Level 6
March 6, 2024

Not able to check the preview of the image and not able to open it in any of the browsers either(Chrome and Edge)

Sukrity_Wadhwa
Community Manager
Community Manager
April 17, 2024

Hi @lakshmipravallika,

Can you please help @sanjana12 further here?

Thanks!

Sukrity Wadhwa