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mohammedo844240
mohammedo844240
October 21, 2020
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Unable to login via client console - error -Cannot load Navigation interface defination

  • October 21, 2020
  • 2 replies
  • 1710 views

Hi all.,

 

Suddenly I am not able to login into my dev environment getting this new kind of error - please let me know if anyone is familiar with this issue. Cannot Load Navigation interface Defination . from same console I am able to login into PROD instance.

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Best answer by Craig_Thonis

If the soft clear doesn't work try the hard cache clear.  Please see the doc below for the steps:

 

https://docs.adobe.com/content/help/en/campaign-classic/using/getting-started/starting-with-adobe-campaign/faq/faq-campaign-config.html#perform-soft-cache-clear

 

2 replies

_Manoj_Kumar_
Community Advisor
_Manoj_Kumar_Community Advisor
Community Advisor
October 21, 2020

Hello @mohammedo844240 ,

 

Go to File and Clear local cache and check if this fixes the issue.

 

Thanks,

Manoj

     Manoj     Find me on LinkedIn
    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe EmployeeAccepted solution
    Adobe Employee
    October 23, 2020

    If the soft clear doesn't work try the hard cache clear.  Please see the doc below for the steps:

     

    https://docs.adobe.com/content/help/en/campaign-classic/using/getting-started/starting-with-adobe-campaign/faq/faq-campaign-config.html#perform-soft-cache-clear

     

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