Unable to find instance of name 'default' while trying to build upgrade to 9383 | Community
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February 3, 2025
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Unable to find instance of name 'default' while trying to build upgrade to 9383

  • February 3, 2025
  • 1 reply
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Hi, 

 

We've trying to do a build upgrade from 9356 to 9383 but found some errors during the way. 

 

We are having the following error after executing rpm --nodeps -Uvh nlserver6-v7-9383-x86_64_rh8.rpm: 

 

[root@ln01adcdes02 ~]# rpm --nodeps -Uvh nlserver6-v7-9383-x86_64_rh8.rpm
Verifying...                          ################################# [100%]
Preparing...                          ################################# [100%]
Updating / installing...
   1:nlserver6-v7-9383.0.0-1          error: failed to open dir neolane of /usr/local/neolane/: Not a directory
################################# [ 50%]
error: unpacking of archive failed on file /usr/local/neolane/nl6: cpio: open failed - No data available
error: nlserver6-v7-9383.0.0-1.x86_64: install failed
error: nlserver6-v7-9356.0.0-1.x86_64: erase skipped
[root@ln01adcdes02 ~]#
[root@ln01adcdes02 ~]#

 

This only happens when we execute the rpm command the first time. After the second execution we are getting the following error: 

 

# rpm --nodeps -Uvh nlserver6-v7-9383-x86_64_rh8.rpm
Verifying...                          ################################# [100%]
Preparing...                          ################################# [100%]
Updating / installing...
   1:nlserver6-v7-9383.0.0-1          ################################# [ 50%]
Upgrading existing instances...
12:41:39 >   Application server for Adobe Campaign Classic (7.4.1 build 9383@8f8ba2f of 06/19/2024)
12:41:39 >   Creation of the server configuration file '/usr/local/neolane/nl6/conf/serverConf.xml' from '/usr/local/neolane/nl6/conf/eng/serverConf.xml.sample'
12:41:39 >>> XSV-350019 Unable to find instance of name 'default'. Please check files conf/config-xxx.xml. (iRc=16384)
The automatic post upgrade launched during the pakage installation has failed.
Please run the post-upgrade manually before finishing the installation of this package.
warning: %post(nlserver6-v7-9383.0.0-1.x86_64) scriptlet failed, exit status 63
Cleaning up / removing...
   2:nlserver6-v7-9356.0.0-1          warning: file /usr/local/neolane/nl6/web/gen/min/nlsrc-ja-fe9e3ea4ac3e89e65b16dfb09e9bc7f4.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/nlsrc-fr-f0a6f90ee1944cc4793262f15e521f46.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/nlsrc-en-42e5495a630485dbd63f8ddcd2169a9b.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/nlsrc-e80153de59cc18e8bb6c6862eb77b99c.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/nlsrc-de-f11b01df22e650a88219e93bfeca1453.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/WA-ja-b66063ce1cd9622f0245032573fd1c30.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/WA-fr-430816ae86692d0bd022803c1d0f9c2a.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/WA-de-b7b3227fc10fe371e3f2f0c05c67d5b0.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/WA-70839cda0b8c2a1d4b025f0ca36ccd71.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/TINYMCE601-7199a1eb4d599fb520e1c495823d8b8b.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/DCE-ja-a8ea403fe19256c208effbcaf3ead1e5.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/DCE-fr-0f6a7708bb4fd836306d9502048768d4.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/web/gen/min/DCE-98091b52b3f5a21e3a1275df343bfd13.js: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/tomcat-8: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/lib/libxslproc_1_10.so: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/lib/libxmldom_2_7.so: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/lib/libxerces-c.so.27: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/lib/libxalanMsg.so.110: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/lib/libxalan-c.so.110: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/java/lib/slf4j-simple-1.7.32.jar: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/java/lib/slf4j-api-1.7.32.jar: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/java/lib/pushy-0.15.0.jar: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/java/lib/netty-tcnative-boringssl-static-2.0.41.Final.jar: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/java/lib/netty-all-4.1.67.Final.jar: remove failed: No such file or directory
warning: file /usr/local/neolane/nl6/bin/phantomjs: remove failed: No such file or directory
################################# [100%]

 

Is anybody able to provide some help regarding this? Have you ever experience this error before? How did you solve it?

 

Thanks in advance.

 

Kind regards, 

 

Víctor.

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Best answer by DavidKangni

Hi @víctorar ,

 

You may have a permission issue or your install directory is not /usr/local/neolane/

Please check if the folder exists and also check to install dependencies before.

 

https://experienceleague.adobe.com/en/docs/campaign-classic/using/installing-campaign-classic/install-campaign-on-prem/installing-campaign-in-linux/installing-packages-with-linux

 

Thanks,

David

 

 

1 reply

DavidKangni
Community Advisor
DavidKangniCommunity AdvisorAccepted solution
Community Advisor
February 3, 2025

Hi @víctorar ,

 

You may have a permission issue or your install directory is not /usr/local/neolane/

Please check if the folder exists and also check to install dependencies before.

 

https://experienceleague.adobe.com/en/docs/campaign-classic/using/installing-campaign-classic/install-campaign-on-prem/installing-campaign-in-linux/installing-packages-with-linux

 

Thanks,

David

 

 

David Kangni
VíctorArAuthor
February 4, 2025

Thanks a lot David. We'll check that as soon as we can.

 

Anyways, the "/usr/local/neolane/" error seems to be solved for the second execution of rpm that we are making. Do you think the "XSV-350019 Unable to find instance of name 'default'. Please check files conf/config-xxx.xml. (iRc=16384)" has something to do with that? Do you have any other idea of what could be the reason of that second error? 

 

Thanks in advance.

 

Kind regards, 

 

Víctor.

DavidKangni
Community Advisor
Community Advisor
February 4, 2025

@víctorar 

 

check in your conf folder if you have config-default.xml file

See below (showing a windows server. except the iis, files and folders should be the same)  

the process is trying to find this specific file and update it.

Thanks,

David

 

David Kangni