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Best answer by ParthaSarathy

Hi @sanjana12 ,

Refer this document - It provides various reasons for connection problem and its resolution.

2 replies

ParthaSarathy
Community Advisor
ParthaSarathyCommunity AdvisorAccepted solution
Community Advisor
October 4, 2023

Hi @sanjana12 ,

Refer this document - It provides various reasons for connection problem and its resolution.

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    LakshmiPravallika
    Community Advisor
    LakshmiPravallikaCommunity Advisor
    Community Advisor
    October 4, 2023

    Hi @sanjana12 ,

     

    The possible fix for not able to login frequently on to the client console would be to run the "Database Cleanup" OOTB Workflow and disconnect and reconnect your Instance.

     

    Please find the documentation Video shared

     

    https://experienceleague.adobe.com/docs/campaign-classic-learn/troubleshooting/login-and-client-console/console-login-errors.html?lang=en

     

    It helps to perform Vacuum on the Database Temp Tables and non used Schemas (having retention policy also) and helps improve performance.

     

    Regards,

    Pravallika.

     

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