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Arivu_Muthaiah
Arivu_Muthaiah
Level 2
May 30, 2025
Solved

Unabe to login ACM Instance

  • May 30, 2025
  • 1 reply
  • 382 views

I'm encountering an error when I click on the Login button. Could anyone please advise on the quick steps to resolve this?

 


Thanks.

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Best answer by ParthaSarathy

Hi @arivu_muthaiah ,

This might be because your client console is unable to establish a connection with the application server. Make sure you have entered correct connection URL and check for your internet connectivity is good. You can also try restarting your system.

Check with the other operators who uses the same environment - If they are also unable to login, you can reach out to Adobe support. Also, If you have access to Campaign application server, check whether it is up and running.

1 reply

ParthaSarathy
Community Advisor
ParthaSarathyCommunity AdvisorAccepted solution
Community Advisor
May 30, 2025

Hi @arivu_muthaiah ,

This might be because your client console is unable to establish a connection with the application server. Make sure you have entered correct connection URL and check for your internet connectivity is good. You can also try restarting your system.

Check with the other operators who uses the same environment - If they are also unable to login, you can reach out to Adobe support. Also, If you have access to Campaign application server, check whether it is up and running.

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