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montezh2001
Level 4
June 23, 2021
Solved

Transactional Messages (ACC) - Batch processing

  • June 23, 2021
  • 3 replies
  • 1548 views

All, 

 

I have thousands of records in a 'Pending' state (they will eventually fail) due to a bad image path. I've since corrected the issue so new submissions should process. 

 

What I need to know, for the records that are 'Pending' - how can I get them to send through the new template? Is there a workflow or SOAPUI work-around where I can gather all the records, along with their CTX, and send them through? 

 

Please advise. 

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Best answer by Craig_Thonis

Hi Montez,

 

There isn't anything that you could do personally unless you have direct access to the RT. In this case I would recommend opening up a Support ticket so we can take a look. We can try and export the stuck deliveries and provide you with the CTX but the tricky part is going to be how to reprocess/trigger these emails. It may require some custom javascript in order to make some bulk trigger requests against some recipient identifier.

 

Regards,

Craig

3 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
June 24, 2021

Hi Montez,

 

Once a delivery is compiled it cannot be recompiled against a different template. In this case the compiled deliveries that are stuck in pending should simply be stopped and deleted and new deliveries should be created to resend to the originally intended target.

 

Regards,

Craig

    M
    montezh2001Author
    Level 4
    June 24, 2021

    @65894, 

     

    I understand this for normal batch messaging. But, for Transactional messaging is there a way to pull the data from the RT, with the CTX, and then send it through a workflow delivery? 

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    July 1, 2021
    Hi @craig_thonis, Can you please help @montezh2001 further with this query? Thanks!
    Sukrity Wadhwa
    Craig_Thonis
    Adobe Employee
    Craig_ThonisAdobe EmployeeAccepted solution
    Adobe Employee
    July 1, 2021

    Hi Montez,

     

    There isn't anything that you could do personally unless you have direct access to the RT. In this case I would recommend opening up a Support ticket so we can take a look. We can try and export the stuck deliveries and provide you with the CTX but the tricky part is going to be how to reprocess/trigger these emails. It may require some custom javascript in order to make some bulk trigger requests against some recipient identifier.

     

    Regards,

    Craig

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