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roro_coeur
Level 3
Dec 13, 2021 5:10 PM UTC
Solved

tracking workflow takes hours (sometimes more than 1d to be completed)

Hello,

the native tracking workflow in charge of downloading and consolidating the trackings logs retrieved from the mid that host tracking process is launching: 

tracking -instance:<%= instanceName %> -download -update

That's all we know. Any idea in details what this job actually do?

We are always at least 24 hours late.

No error in the audit. We have checked the database and purged old data on large tables that are related to delivery/tracking logs and deliveryStats.

Checking the database we don't see any lock or long processing queries.

Also checked the soap requests and did not see any latency.

Anybody have ideas on where to look for?

Any idea of the details of this process? (tables? queries?)

 

Thank you very much,

 

 

 

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    Sukrity_Wadhwa
    Sukrity_WadhwaAccepted solution
    Level 4
    Feb 14, 2022 1:31 PM UTC

    Hi @roro_coeur,

    This question was recently addressed in one of our Adobe Campaign Community Q&A Coffee Break that happened on 10th February, 2022 at 8am PT with Michael Henry a.k.a @mihenry, Senior Business Consultant for Adobe Campaign. 

    You can check the response here: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/new-in-2022-adobe-campaign-community-q-amp-a-coffee-break-feb/m-p/440499/highlight/true#M2165

    Feel free to reach out to Michael on the same thread in case you have any follow up questions.

    Thanks!

    Sukrity Wadhwa
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    7 replies

    david--garcia
    david--garcia
    Level 10
    Dec 13, 2021 9:53 PM UTC

    How often is your tracking workflow executing? every 1h?

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    https://www.linkedin.com/in/david-garcia-uk/ | https://martech.network
    roro_coeurAuthor
    Level 3
    Dec 14, 2021 10:31 AM UTC

    Hello David, it is scheduled every 1h but the scheduler does not have any effect since it takes at least several hours, sometimes 1 day to be completed so it never stop running. No error, but just slow apparently.

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    david--garcia
    david--garcia
    Level 10
    Dec 15, 2021 7:33 AM UTC

    Whats your acc server version and deployment model? hybrid?

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    https://www.linkedin.com/in/david-garcia-uk/ | https://martech.network
    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Level 4
    Jan 6, 2022 9:14 AM UTC

    Hi @roro_coeur & @david--garcia,

    Were any of you able to resolve this issue at your end? Do let us know. 

    Thanks!

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    Sukrity Wadhwa
    Sukrity_Wadhwa
    Sukrity_WadhwaAccepted solution
    Level 4
    Feb 14, 2022 1:31 PM UTC

    Hi @roro_coeur,

    This question was recently addressed in one of our Adobe Campaign Community Q&A Coffee Break that happened on 10th February, 2022 at 8am PT with Michael Henry a.k.a @mihenry, Senior Business Consultant for Adobe Campaign. 

    You can check the response here: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/new-in-2022-adobe-campaign-community-q-amp-a-coffee-break-feb/m-p/440499/highlight/true#M2165

    Feel free to reach out to Michael on the same thread in case you have any follow up questions.

    Thanks!

    Translate
    Sukrity Wadhwa
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