Tracking urls that are hidden by <!--[if mso] | Community
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PaulWotton
Level 2
December 6, 2021
Question

Tracking urls that are hidden by <!--[if mso]

  • December 6, 2021
  • 4 replies
  • 1662 views

We use <!--[if mso]> html coding in our emails to display content only when the email is opened with the Microsoft Outlook Client. However Adobe Campaign doesn't identify the url and therefore does not track the url. Are there any ways to get Adobe to recognise the url or is there alternative html coding that you would recommend?

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    4 replies

    Marcel_Szimonisz
    Community Advisor
    Marcel_SzimoniszCommunity Advisor
    Community Advisor
    December 6, 2021

    Hello @paulwotton.

    i planned to solve this by adding the actual generated tracking url and replace the ones inside the conditional comments before we send the email out. I wanted to do it before the send but i thing you can also hardcode them. But good practice is not to use CTA inside conditional comments

     

     

    Marcel

      Manoj_Kumar
      Community Advisor
      Manoj_KumarCommunity Advisor
      Community Advisor
      December 6, 2021

      Hello @paulwotton  

       

      This can be solved by using the normal anchor (a) tags instead of v:* VML tags

       

      You can use something like this

      <!--[if mso]>
     
        /* Outlook-specific HTML content goes here. */
    
<![endif]-->

      Let me know if that helps

      Manoj     Find me on LinkedIn
        Sukrity_Wadhwa
        Community Manager
        Sukrity_WadhwaCommunity Manager
        Community Manager
        December 16, 2021

        Hi @paulwotton,

        Were you able to resolve this query with the help of any of the given solutions or do you still need more help here? Do let us know.
        Thanks!

        Sukrity Wadhwa
        P
        PaulWottonAuthor
        Level 2
        December 16, 2021

        Hi @sukrity_wadhwa 

         

        Our email designers are working through the suggested code changes and will be testing to ensure changes provide us with a solution. I will let you know how the testing goes. Thanks.

        D
        Diksha036
        Level 2
        January 31, 2022

        Hi @paulwotton 

         

        Were you able to resolve this issue?

         

        Regards,

        Diksha

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