Tracking email unsubscription | Community

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Tracking email unsubscription

Forum|Forum|6 years ago
January 31, 2020
1 reply
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Hi,

Tracking indicators report is not showing clicks on opt-out link for some email deliveries.

If we check another report URLs and click streams we can see this number.

Report is reading this value from [indicators/@optOut] and value inside is really set to 0.

Tried to recompute delivery tracking but numbers are not shown.

Any idea how to recompute this value?

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Best answer by Jonathon_wodnicki

Hi,

Add _type="optout" to your opt-out links.

Thanks,

-Jon

Jonathon_wodnicki

Community Advisor

Accepted solution

Community Advisor

Hi,

Add _type="optout" to your opt-out links.

Thanks,

-Jon

Milan_VuceticAuthor

Level 9

Thanks @jonathon_wodnicki ,

After updating type to opt-out, the counts are visible.

Regards, Milan