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ruizja
ruizja
Apr 22, 2021 11:45 AM UTC
Solved

Track / retarget incomplete survey reponses recipients

Hi!

 

I would like to know whether it would be possible to target users who have started a survey hosted in a Web Application, but have not completed it (therefore never clicked submit).

I know surveys do not store answers unless the user has clicked "Submit", but I was wondering if I could perhaps use tracking tacks in the DCE editor mode (or parameters, variables) to then later Query on incomplete responses. 

 

Thanks a lot!

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Craig_Thonis
Craig_ThonisAccepted solution
Adobe Employee
Apr 22, 2021 1:00 PM UTC

Hello Ruiz,

 

If you add a profile ID or email into the tracking URL parameters, you could then theoretically identify based on the tracked URLs who didn't complete the survey and then target them with a follow up email.

 

Regards,

Craig

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2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
Apr 22, 2021 1:00 PM UTC

Hello Ruiz,

 

If you add a profile ID or email into the tracking URL parameters, you could then theoretically identify based on the tracked URLs who didn't complete the survey and then target them with a follow up email.

 

Regards,

Craig

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    ruizja
    ruizjaAuthor
    Apr 22, 2021 2:25 PM UTC

    Hi Craig,

     

    Identifying parameters were already included in the URLs, so I guess I will try by querying on tracked URLs and excluding those who actually responded to the Survey.


    Thanks a lot!

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