Skip to main content
Ketangp
Mar 25, 2021 1:15 PM UTC
Solved

track mailto: in adobe campaign classic

Hi Team

I want to track a CTA having mailto tag in Adobe campaign

 

Ex. mailto:abc@gmail.com

but when I clicked on CTA, tracking log doesn't show entry of it.

I think it is because Adobe tracks urls with https://

can someone please suggest some way around to track it in adobe campaign.

 

Thanks

Ketan

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Darren_Bowers
Darren_BowersAccepted solution
Level 9
Mar 29, 2021 12:24 AM UTC

Hi @ketangp - its not actually possible to track a mailto: link since it doesn't open a web browser to the Campaign tracking server. mailto: and tel: links are handled by the mail client natively on the user's local machine or within the browser client.

There are some workarounds you can do where you link to a page that opens a mailto: link using Javascript, but the CX on something like that is questionable, but at least it is tracked.

Cheers

Darren

View in thread

1 reply

Darren_Bowers
Darren_BowersAccepted solution
Level 9
Mar 29, 2021 12:24 AM UTC

Hi @ketangp - its not actually possible to track a mailto: link since it doesn't open a web browser to the Campaign tracking server. mailto: and tel: links are handled by the mail client natively on the user's local machine or within the browser client.

There are some workarounds you can do where you link to a page that opens a mailto: link using Javascript, but the CX on something like that is questionable, but at least it is tracked.

Cheers

Darren

Translate
    Terms & ConditionsAccessibility statement

    Loading footer...