Top KCS Articles for January 2026, Curated For Your Campaign Troubleshooting Pleasure!

Dear Adobe Campaign Community,

Happy New Year 2026!

Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.

That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for January 2026, designed to help you resolve common challenges swiftly and effectively.

Our Top KCS Articles are your shortcut to:

• Quickly identifying and resolving recurring issues.
• Accessing expert insights and best practices for Adobe Campaign.
• Streamlining your troubleshooting process for maximum productivity.
• Empowering yourself with the knowledge to tackle any campaign-related problem head-on.

Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?

Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.

Start supercharging your problem-solving skills today by exploring our Top KCS Articles! 

Take a look:

1. Getting XML-110011 Unable to find ‘fusion’ element – Learn about the solution to the issue where Campaign installation fails and gives the error: XML-110011 Unable to find ‘fusion’ element.
2. Campaign: multibranding in multi-cell Message Center setup – Learn about the solution to the issue when URLs in the email content don’t show the exact same subdomain for different recipients. Learn how to configure multibranding for clients using multiple Message Center instances.
3. Resolve quarantine discrepancies between marketing and mid-sourcing instances in Adobe Campaign – Learn about the solution to the issue when the marketing instance shows more quarantined email addresses than the mid-sourcing (RT/MID) instance.
4. Explanation on options related to Workflow High Availability (WKFHA) – Learn about the key options related to Workflow High Availability (WKFHA) in Adobe Campaign.
5. QueryDef returns only 10,000 records in Adobe Campaign workflows – Learn about the solution to the issue when running workflows in Adobe Campaign Classic, if you don’t specify the lineCount attribute, queryDef inside a JavaScript activity returns only 10,000 records. 
6. External account cleanup removes list tables in Adobe Campaign Classic – Learn about the solution to the issue when database tables for the Recipient and Non-Recipient Lists are deleted daily in Adobe Campaign Classic (ACC) environments.
7. Campaign Standard: Filtering Global Reports on Campaigns labels is bringing different results for different users – Learn about why users with different roles see different numbers when filtering Global Reports using the campaigns’ names as filter.
8. Campaign Classic: Exporting workflows causes the instance to crash – Learn about the solution to the issue when exporting a custom campaign workflow in a package causes the instance to crash.
9. Campaign Standard: A/B Testing deliveries still pending while the winner is selected – Learn about why A/B testing is concluded before all the variants are delivered to recipients.
10. Is IPv6 supported in Adobe Campaign Classic – Learn about IPv6 support in Adobe Campaign Classic.

Happy Troubleshooting!