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SheetalAgrawalSoni
SheetalAgrawalSoni
Level 2
Aug 6, 2020 7:06 PM UTC
Solved

Timezone for Delivery is 4 hr behind current time in EST

Operator timezone is EST

mid source user time zone is in EST 

App server time zone in EDT

WdbcTimeZone in options is America/New_York

 

Still my delivery , log , time and audit log all shows 4 hrs late time.. 

 

Please help 

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SheetalAgrawalSoni
SheetalAgrawalSoniAccepted solution
Level 2
Aug 8, 2020 2:10 PM UTC

Solution :-

Revert back the oracle client to match the oracle database server version and restart. After that timezone will work as expected. however while investigating we did couple things -->

 

1. Changed the user timezone setting on MTA server

2. Changed the MTA server timezone

3. on Marketing Adobe Campaign side changed user timezone

4. on Marketing Adobe Campaign side downgrade the oracle client on app and web server to match the database version i.e. 12.1.0.2.0

5. Restarted all

 

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13 replies

amritakedia_epsilon
Level 3
Aug 6, 2020 7:15 PM UTC

We had the similar issue . Make sure the Database client you are using in App Server is same version  as the Database server.

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    SheetalAgrawalSoni
    SheetalAgrawalSoniAuthor
    Level 2
    Aug 6, 2020 7:19 PM UTC
    its same version but how does it matter on timezone also how did you fixed the issue ?
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    SheetalAgrawalSoni
    SheetalAgrawalSoniAuthorAccepted solution
    Level 2
    Aug 8, 2020 2:10 PM UTC

    Solution :-

    Revert back the oracle client to match the oracle database server version and restart. After that timezone will work as expected. however while investigating we did couple things -->

     

    1. Changed the user timezone setting on MTA server

    2. Changed the MTA server timezone

    3. on Marketing Adobe Campaign side changed user timezone

    4. on Marketing Adobe Campaign side downgrade the oracle client on app and web server to match the database version i.e. 12.1.0.2.0

    5. Restarted all

     

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