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Luca_Lattarini
Luca_Lattarini
Level 9
December 2, 2020
Solved

Sub domain delegation CNAME

Hello everyone,

 

We are delegating our subdomain to Adobe, anyone knows how to find Clientname and _domainkey?

 

# DKIM signature of outgoing emails
Clientname._domainkey.subdomain.com CNAME Clientname._domainkey.subdomain.com.cname.campaign.adobe.com.
_domainkey.subdomain.com CNAME _domainkey.subdomain.com.cname.campaign.adobe.com.

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Darren_Bowers
Darren_BowersAccepted solution
Level 9
December 2, 2020

Hi @luca_lattarini - your client name is usually visible after the "@" symbol in the URL when you log on to Experience Cloud instance. e.g.

_domainkey isn't really replaced with anything, but the other values for subdomain.com etc on either side of the CNAME are replaced with your provisioned sending domain. So if your client name is mycompany and your sending domain is e.g. ecomms.mydomain.co.nz then:

mycompany._domainkey.ecomms.mydomain.co.nz CNAME _domainkey.ecomms.mydomain.co.nz _domainkey.ecomms.mydomain.co.nz TXT "v=DKIM1; k=rsa;" "p=...."

Cheers

Darren

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7 replies

Darren_Bowers
Darren_BowersAccepted solution
Level 9
December 2, 2020

Hi @luca_lattarini - your client name is usually visible after the "@" symbol in the URL when you log on to Experience Cloud instance. e.g.

_domainkey isn't really replaced with anything, but the other values for subdomain.com etc on either side of the CNAME are replaced with your provisioned sending domain. So if your client name is mycompany and your sending domain is e.g. ecomms.mydomain.co.nz then:

mycompany._domainkey.ecomms.mydomain.co.nz CNAME _domainkey.ecomms.mydomain.co.nz _domainkey.ecomms.mydomain.co.nz TXT "v=DKIM1; k=rsa;" "p=...."

Cheers

Darren

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    Luca_Lattarini
    Luca_LattariniAuthor
    Level 9
    December 2, 2020
    Hi Darren, we are installing AC hybrid solution. I dont have web access as ACS.
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    Shivam_Singh
    Adobe Employee
    Shivam_SinghAdobe Employee
    Adobe Employee
    December 2, 2020

    What is the URL of the instance on which you will eventually be configuring this sub-domain? It should be an Adobe hosted instance based on what CNAME entry that you have shared.

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    Sukrity_Wadhwa
    Sukrity_Wadhwa
    Level 4
    December 7, 2020

    Hi @luca_lattarini,

    Were you able to resolve this query or do you still need more help here? Do let us know.

    Thanks!

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    Sukrity Wadhwa
    Adobe Employee
    costa_n11Adobe Employee
    Adobe Employee
    December 16, 2020

    Hi, 

    If you use CNAME delegation and your instance in under IMS and Control Panel, you can get the CNAME using the new BETA CNAME delegation from the Campaign Control Panel.

    Otherwise, a ticket to Customer Care should be opened to be provided with the information.

     

    Thanks


    Denis.

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