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kumarg
Level 2
October 8, 2020
Solved

Split activity is not working

  • October 8, 2020
  • 2 replies
  • 3581 views

Hi,

 

I am trying to split the records based on the channel type but after split activity i am not getting all the channel type records. I am getting two email records only rest of the 4 records are Mobile type not getting.

 

Here is my workflow

 

 

Thanks in advance.

 

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Best answer by kumarg
I just check the "Enable overlapping of output population" in General tab now it's giving both the records...

2 replies

ParthaSarathy
Community Advisor
ParthaSarathyCommunity Advisor
Community Advisor
October 9, 2020

Hi @kumarg ,

In Workflow property, Select 'Keep the results of interim result'

In split activity > General tab > select 'Generate complement' and run the workflow again.

Now click on the complement transition arrow, right click and select display the target. You can see the remaining data. Configure the list and add channel. Now you can troubleshot why those records didn't came in your SMS transition.

 

Regards,

ParthaSarathy S.

 

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K
kumargAuthor
Level 2
October 9, 2020
Even compliment transition arrow getting zero records.. I have changed the first split condition channel type as Mobile second split condition channel type as Email then i am getting SMS records only not for Email.. Only the first condition records are getting not for other conditions in split activity...
SachinDhir
SachinDhir
Level 2
November 2, 2020

Check the targeting, there must be duplicates on targeting dimension.

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